Renter Qualifications:
At the time of rental, the driver must present a valid driver’s license in the driver’s name from their country of residence. Customers presenting a driver’s license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid driver’s license.
The driver should not be under the age of twenty one (21) years, and should not drive, operate or use the vehicle if any of the following apply:
- He/she possesses a revoked, suspended, expired or otherwise invalid license
- He/she is under the influence of any substance which may impair his/her faculties
- The vehicle is being used to transport people and/or property for compensation
- The vehicle is being used to transport hazardous or explosive substances
- The vehicle is being used to give driving lessons
- The vehicle is being used to propel or tow any vehicle, trailer or other object
- The vehicle is being used to enter any competitive racing, pace-making or testing event
- The vehicle is being used in any abusive, reckless, or grossly negligent manner
- The vehicle is being used beyond its rated capacity with respect to weight/occupancy
- The vehicle is being used in any illegal activity
- The vehicle is being used in violation of any parking/traffic rules
Vehicles must remain on the island of Jamaica.
Additional Driver:
If you wish for someone else to drive your rental vehicle, you will need to add an Additional Driver to your rental agreement. Outside of the designated driver, one(1) additional driver may be added to the reservation at no extra cost. A maximum of four(4) additional drivers may be added to each reservation. Additional driver fee is USD $10 per day.
To be authorized to drive your rental vehicle, Additional Drivers must meet the following requirements:
1. At the time of vehicle pick-up, all additional drivers must be present, with their full and valid Driver License, so that Esteem Car Rental Limited team members can validate their identity.
2. All drivers must meet the same Esteem Car Rental Limited Jamaica Standard Rental Agreement Terms and Conditions as the main driver, to be covered under the same rental agreement.
3. If a driver is below the age of 25 years old and above 70years old, a surcharge may be charged. Esteem Car Rental Limited minimum age in Jamaica is 18 years old. Please note that if you are under 25 years old or above 70 years old, the company applies a Surcharge calculated on a daily basis (USD $20 per day).
Renters younger than 25 may not rent vehicles in the following car classes:
- Full-Size SUVs
- Luxury
- Minivans
- Passenger Vans
- Premium SUVs
- Specialty Cars
**As an exception, military and government employees on an official order can drive rentals from the age of 18. Also, they are exempt from paying the young driver’s fee.
After hour returns: Esteem Car Rental Limited Jamaica facilitates after hours returns; however, this should be arranged 24hours in advance by calling the rental office at 1-561-897-6805 or email reservations@esteemcarrentals.com.
After hour returns will be charged a fee of USD $50.00. This applies to up to 3 hours before and after hours of operation. This service is currently unavailable in Kingston, Jamaica.
Late Returns
A grace period of 2 hours is given for daily rentals. If the vehicle is returned after 2hours the amount equivalent to one (1) day rental will be charged.
Financial Policy:
Esteem Car Rental Limited, Jamaica accepts: American Express, Diners Club, Discover Card, MasterCard, Visa. A pre-authorization hold is applied to the credit card at the time of the rental as a security deposit. Please note: While this hold is in place, the funds will not be available for your use. At the end of the rental, the pre-authorization hold is released for the full value of the security deposit: Provided that the car is refueled. Provided that the car is returned at the agreed location, date and time. Except for your amount of “responsibility”, if any, in the event of damage/loss as specified on the rental document. Please bear in mind that although we process the reversal at the end of the rental, your bank may take time to post it back to your account. Check with the reservation center at 1561-897-6805 for additional information. Debit cards are accepted, provided: The card bears the Visa or Mastercard logo; Debit card name and billing address match renter’s driver’s license information; The minimum hold on the debit card will be equal to the security deposit.
Please note the following exceptions: In some instances, depending on the bank, the customer may be allowed to settle the rental with a debit card that is not a part of the Visa or MasterCard network. However, these cards may not be used for the security deposit. Additionally, Visa debit cards issued by some local (Jamaican) banks may not be used for the security deposit. It is recommended that the customer contact the rental location directly ahead of the rental if a debit card is to be used for any part of the transaction.
Drop Off Fee: Customer may drop off vehicles at the Montego Bay Airport (MBJ) or at the Montego Bay office, Reading, Montego Bay, St.James at no additional cost. Note that Hotel drop off will have an extra cost of USD $50
One way Fee- Customers may drop off vehicle at a different location than pickup (Kingston airport or Montego Bay Airport only) at a cost of US$100. Reservations must be made 48hours prior to return date.
Pick-up instructions: Upon exiting the arrival terminal, please cross the road using the pedestrian crossing and enter the public parking lot. Agent will be standing with a sign: Esteem Car Rental Limited. Feel free to contact the agent at 1561-897-6805.
Refueling policy: It is our policy to provide the rented vehicle with sufficient fuel (same to same). We recommend that you refuel the car before returning it, because while we do offer a refueling service, it will be more expensive than at the pump.
Cancellation/No show policy:
POA Bookings: A customer may cancel their reservation prior to reservation date and time without penalty. A customer is considered a no-show up to 4hours after reservation appointment time, after 4hours current rates and availability will apply.
Prepaid Bookings
Customer may cancel their reservation up to 48hours prior to reservation date and time without penalty. Cancellation within 48hours, a few of 1 day rental will be charged. Customers may amend booking to a date and time within a year.
Insurance
Collision Damage Waiver (CDW)- Included in Rental Rates-
The Collision Damage Waiver (CDW) provides coverage for damage to the rental vehicle in the event of an accident or vehicle collision.
The CDW limits the renter’s financial responsibility for damage to the rental vehicle.
| Collision Damage Waiver(CDW) | |
| Maximum ExcessMini (4-5 door), Economy, Compact is USD 3000. Intermediate (4-5 door), Standard, Full-size and luxury Sedan groups is USD 3000. Minivan(7-8 seaters) and Intermediate/Standard SUV is USD 3500 Luxury SUV is NOT INCLUDED | |
| Included in Rental Rate | |
| Automatically applied to all bookings |
Coverage Limitations:
The CDW is subject to certain limitations and exclusions, including but not limited to:
- Damage caused by driving under the influence of alcohol or drugs.
- Damage resulting from reckless driving or negligence.
- Damage caused by unauthorized drivers.
- Damage to the interior of the vehicle, such as upholstery or electronic equipment..
- Major single vehicular accident. (Example if renter is speeding and loses control and overturn or runoff the road).
- Theft of personal belongings from the rental vehicle.
- Damage resulting from negligence, including leaving the keys in an unattended vehicle.
- Not applicable to driver’s under 25years old and over 70years old.
Please Note: Excess amount can go up to USD 5000.00, in case where the renter is proven Driving under Influence (DUI), using a control substance or intoxicated by alcohol or cannabis and is proven by the police.
Policy Cost:
The cost of the Collision Damage Waiver is included in the rental rates.
Claims Process:
- In the event of damage to the rental vehicle during a motor vehicle accident, the renter must immediately notify the car rental company and local authorities (if applicable).
- The renter must complete an incident report and provide all relevant information and documentation as requested by the car rental company.
- CDW coverage will only apply if the renter complies with the claims process and terms of the rental agreement.
Credit Card Coverage
Proof of credit card’s coverage is required at the rental counter– “Letter of Coverage” from your Credit Card Company
Before your trip, you MUST:
- First, check that your credit card does indeed offer this coverage, and understand the details.
- Ensure all of the countries you’re visiting are included. (Ireland and/or Italy are often excluded.)
- Know the parts of the car (such as windshield or tires) that are excluded
- Vehicle types that are eligible? (Some coverage doesn’t apply to luxury vehicles.)
- Are theft and loss covered, too?
- Is there a maximum reimbursement allowed?
- Is there a limit to the number of rental days covered? (Coverage is often capped after about 30 days; if your rental period exceeds that number, your card won’t cover any of the rental.)
Use the same card to book and pay. Remember to use the same card not only to reserve the car, but also to pay for it and any other related fees. Switching cards can invalidate the credit card coverage.
In case of an accident, collect your paperwork. If you get in an accident, Esteem Car Rental Limited Limited will charge your credit card for the value of the damage (up to the deductible amount). It is then up to the customer to seek reimbursement for these charges from your credit-card company when you get home. You’ll need to submit the police report and the car-rental company’s accident report.
